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Summary of Prosper Customer Service Calls

60 TOTAL CALLS
88% SUCCESSFUL CONNECTIONS
03:25 AVG CALL DURATION
11% ISSUES RESOLVED

Customers Contact Prosper to Ask about:

Payments and Charges:

  • “Payments”
  • “Payment options”
  • “Make payment”

Account:

  • “Want to see final balance on my loan”
  • “I can't get to sign in my account.”

Other:

  • “To find out why you need my bank "sign in" and "password"”
  • “Denied loan request that was NEVER MADE BY ME”
  • “Want to talk to someone in corperate to buy credit turndowns”

About Prosper

Top 5 Prosper Products

Account

Top 5 Likes about Prosper

Interest rate was good, Easy application they gave me the loan auto withdrawal, Easy application, Social spect of investing, On the front end they delivered very fast and effienciently

Top 5 Dislikes about Prosper

Customer service, Misleading consumers, Running a hard inquiry when it was supposed to be a soft, Want you to wire them money from wal-mart, Stole my money

Summary

Prosper is a leading online destination for borrowing money and investing in loans. It is a San Francisco, California-based company in the emerging peer-to-peer lending industry, which allows people to invest in each other. Prosper's auction model provides an open and transparent way to get a personal loan or invest in loans on terms that are favorable to everyone involved in the transaction. Prosper verifies selected borrowers' identity and personal data before funding loans and manages loan repayment. All Prosper loans are unsecured 3-year fully amortized personal loans. The interest rate is fixed for the life of the loan and won't change for any reason, even in the event of late payment. Prosper opened to the public on February 5, 2006. Prosper was founded by Chris Larsen and John Witchel.

Prosper reviews and complaints

Prosper is ranked 110 out of 1087 in Loans and Mortgages category

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Number of Calls

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