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Contact Prosper Customer Service

How to Reach a Person at Prosper

Verified Contact Information

Toll-Free Number:

  • 1-866-615-6319
    Borrower Services
Call Now
Send Message

Customer Service:

  • 1-800-903-4697
    Credit Card
  • 1-800-851-0630
    Credit Card Application Support

Complaints/ Feedback:

  • 1-855-755-1919

Investors/ Franchising:

  • 1-877-646-5922

Legal:

  • 1-800-954-2172

Business Customer Service:

bizdev@prosper.com
Partner with Prosper

Customer Service:

home@prosper.com
support@prosper.com
support@prospercards.com

Investors/ Franchising:

invest@prosper.com

Legal:

privacy@prosper.com
Privacy Inquiries

Report Fraud:

security@prosper.com

Prosper Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Prosper Phone Number
1 (866) 615-6319
Average Hold Time
00:02:54
Average Calls duration
4 minutes
Most Popular Prosper Email Address
support@prosper.com
Prosper Live Agent Availability
30% of callers successfully reach a real person
Issue Resolution Rate
Low (33% reported full resolution)
View full overview

How to Contact Prosper Customer Service?

The Prosper phone number for customer service inquiries is 1-866-615-6319. You can call this helpline for questions and support with an existing Personal Loan. A professional customer care agent can provide information and assist in solving your issues. For credit card applications, dial 1-800-851-0630. If you require support with your credit card, contact Prosper customer care agents at 1-800-903-4697. If you are interested in Home Equity, the customer service representatives at 1-800-954-2172 will explain the details and help you apply. To reach the Investor Relations Department, dial 1-877-646-5922. For Privacy Policy inquiries, call the Data Protection Officer at 1-855-755-1919.

If you need to contact Prosper customer service, visit their website and fill out the online form. Click the Resources button at the top of the homepage and select the Help Center option from the drop-down menu. Scroll the page till you see the Message Us button. Complete the form, and the support team will contact you as soon as they study your request.

You can also click the Get Started With Credit Card button on the main page to fill out the form and apply for the Credit Card. If you are interested in Personal Loans, complete the form by clicking Get Started With Personal Loans.

The Prosper customer service hours for the Personal Loans helpline are Monday through Friday from 5 a.m. to 5 p.m. PT. The Credit Card Application Support is available between 6 a.m. and 4 p.m. PT on weekdays. You can talk to the Credit Card Customer Service advisor daily from 5 a.m. to 7 p.m. PT. The Home Equity customer care hours are Monday to Friday from 7 a.m. to 4 p.m. PT. The Investor Services department is operational between 6 a.m. and 4 p.m. PT on weekdays. The Prosper contact to reach customer care for assistance with loan applications is available from 6 a.m. to 5 p.m. PT on weekdays.

The Prosper email to contact customer service for questions about Existing Personal Loans and recently submitted applications is support@prosper.com. The customer care team at support@prospercards.com deals with credit card applications and provides support with credit card-related issues. You can email the customer service agents at home@prosper.com to learn more about Home Equity. If you are interested in becoming a company investor, contact the Investor Services Team at invest@prosper.com. The potential partners can reach the company representatives at bizdev@prosper.com. The email address to report security vulnerabilities or cyber-security incidents is security@prosper.com. For Data Protection inquiries, email privacy@prosper.com.

PissedConsumer Club

Contact Information

Prosper Website:

Prosper Help Center:

Corporate Office Address:

Prosper Funding LLC
221 Main Street, Suite 300
San Francisco, California 94105
United States

Other Info (opening hours):

9AM - 9PM ET (6AM - 6 PM PT)
Monday - Friday

Send only loan payments

(do not send correspondence) to:

Prosper Marketplace Inc.

P.O.Box 396081

San Francisco, CA 94139-6081

More contact details

How Customers Rate Prosper Support?

5.0 / 5
Good

Based on 482 calls to Prosper customer support through PissedConsumer.com and 3 survey responses.

Total Calls
482
Avg Call Duration
03:31
Issues Resolved
33%

Why Customers Call Prosper?

Top Reasons of Customers Calls

  • Product/ Service 23%
  • Payments and Charges 18%
  • Request for Information 15%
  • Customer Inquiries & Issues 12%
  • Account 9%
  • Cards 9%
  • Employment 5%
  • Shipping and Delivery 3%
  • Activation/ Cancellation 2%
  • Website/ Application 2%
  • Refund <1%
  • Staff <1%
  • Return/ Replace <1%

Product/ Service

23%
  • "I need loan"
  • "Loan"
  • "Loan payment"

Payments and Charges

18%
  • "I want this payment of mine to be split in half"
  • "Want to make a payment"
  • "Payment"

Request for Information

15%
  • "Check the status on my loan request"
  • "why is confidential information requested"
  • "Status of new Card .being mailef"

Customer Inquiries & Issues

12%
  • "Notification about being out of the USA"
  • "Talk to angent"
  • "Lost check"

Account

9%
  • "Balance on my account and see if another loan is possible"
  • "Obtain balance on loan"
  • "Check balance"

Cards

9%
  • "New card"
  • "Card"
  • "Did not pay my card off"

Employment

5%
  • "The pay off balace"
  • "Payoff information"
  • "I want to pay off my loan....your phone number doesn't work!!!"

Shipping and Delivery

3%
  • "Where is my card"
  • "I never received a card"
  • "Have not received credit card"

Activation/ Cancellation

2%
  • "Cancelled subscriptions that keep charging me"
  • "Cancel of Prospérité elearning"
  • "To cancel my membership"

Website/ Application

2%
  • "Check application"
  • "Applications status"
  • "Finish my application"

Refund

<1%
  • "Refund"
  • "Refund money"

Staff

<1%
  • "Customer service"
  • "Poor service"

Return/ Replace

<1%
  • "Change of address"

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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